Refund & Return Policy

At UPSOLE, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns
You have 14 days from the date of delivery to request a return. To be eligible:

• The item must be unused and in its original packaging.

• Proof of purchase (order confirmation) is required.Once approved, we’ll share instructions on how to return your item.

Refunds
Once your return is received and inspected, we’ll notify you.
Approved refunds are processed to your original payment method within 7–10 business days.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at the email above.

Non-Returnable Items

• Used or worn insoles

• Items returned without original packaging

Shipping
Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.